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Frequently asked questions
Where are you located and where do you deliver?
We are located in United Kingdom. We deliver all over the world !
What are your delivery times?
Our delivery time is 7 to 10 working days. All our orders are processed and shipped within 48 hours.
How can I track my package?
As soon as the shipment of your parcel is launched, we provide you with a tracking number that you can insert in the "Track my order" tab or via the Post Office website, in order to follow your parcel in real time.
I want to return my order. How do I do this?
Please send a message to our customer service team, who will do their best to help you with your request.
Just send your message with your order number via our "Contact us" tab or by e-mail to info@divinea-uk.com.